Cabmania® limited Terms and Conditions (Customers)

Drivers Terms and Conditions


The term Cabmania® or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 9 Ridgeway, East Grinstead, RH19 4JT, UK. Cabmania Limited company registration number is 07044000 in England. The term ‘you’ refers to the user or viewer of our website.

Cabmania Limited ("Cabmania®") provides a market place on the internet for properly registered hackney carriages & private hire operators (“taxis” or “taxi companies”) to offer their services to the general public. The general public are able to post details of journeys they wish to make. Taxis and taxi companies are then able to post bids for those journeys. Once a bid is accepted by the customer, the driver/company is provided with the customer’s details in order to contact the customer direct to confirm the ride details.

Cabmania® accepts no responsibility for any loss occasioned as a result of reliance placed upon any parts of the contents of this website and makes no warranty as to the accuracy of any such information or content.

The content of the pages is subject to change without notice. You should check the pages from time to time to ensure that you are happy with any changes.

Note: Cabmania® is not a provider of taxi or private hire services to the general public & accordingly is not registered as an operator of taxi or private hire services. The contract for the provision of transport services is between you and your chosen taxi or taxi company. Payments for journeys are made to your taxi driver and not to Cabmania®.


Please read these terms and conditions carefully before posting details of your proposed journey, as by doing so, you agree to be legally bound by these terms and conditions. After you accept a bid on our website you will also enter into a contract with the taxi driver or Taxi Company, and you will be bound by their terms and conditions of booking.

If you do not wish to be bound by these terms and conditions then you are unable to post a proposed journey on our website.

Placing details of a journey

You must follow the procedures set out on our website to place your ride details; this information will be relayed to taxi drivers and taxi companies to place their bid. We do not guarantee that a taxi driver or taxi company will bid for every journey request posted.

You will need to choose which bid you wish to accept for each journey you post on the website. When you have made your selection, we will send you details of the driver (name and contact details) by online electronic means to the e-mail address you provided when registering and by text message to your mobile phone. We will also provide your name and contact details to the driver direct so that he can contact you and confirm the journey details.

If there are any changes to the journey details (such as time, date, number of passengers and so on), it is your responsibility to contact the driver and notify him of these changes on the contact number provided. Cabmania® is not responsible for any charges you may have to pay if you fail to comply with this condition.

Prices and payment

The price for the booking will be the price you selected by clicking on the “Accept” button on our website. Payment is made direct to your chosen taxi driver and not to us.

Lowest / cheapest price guaranteed meaning we will do our best to deliver as many quotes as we can for you to choose the cheapest one.

The driver agrees that he will adhere to the price quoted, save in exceptional circumstances. For instance, if he is meeting you off a flight and the flight is delayed, compensation for that delay and additional waiting time may be payable by you, and should be negotiated direct with the driver. Cabmania® is not responsible for any increased charges you may have to pay in these or similar circumstances.


We require all our registered taxi drivers and taxi companies to comply with minimum standards as to the quality and level of service provided. This includes using all reasonable efforts to ensure that you are collected from your collection point at the time requested, and that any special requests you have made are complied with. However, we will not be liable for any loss or costs you suffer or incur through any reasonable or unavoidable delays and it is your responsibility to ensure that you book the taxi to collect you in plenty of time. Further, we will not be responsible for any losses you suffer (including for example any missed flight) due to your failure to allow sufficient time for your journey.

After the conclusion of your journey, we ask that you rate your driver and the service he provided on the website. Drivers’ average ratings appear next to their bids, and this is useful feedback both for ourselves and for future customers. However, as the ratings reflect our customers’ opinions, we take no responsibility for their accuracy.


Any cancellations of bookings should be made direct with your chosen the taxi driver or taxi company, and are subject to their cancellation policies.


If you encounter a problem with the service provided, please take this up with the taxi driver or taxi company direct. You can of course also reflect this in the rating you give the driver.


Cabmania® requires all registered drivers and private hire companies to ensure that their hackney carriage drivers or private hire operators licences are kept valid and up to date. It is also part of our requirements that vehicles are roadworthy, taxed, licensed and insured. If you discover that any of these requirements are not complied with in a particular case, please alert us immediately. It is our policy in those circumstances to terminate the driver’s subscription immediately. Please note however that we cannot be held responsible or liable if our requirements are not adhered to as these are matters beyond our direct control.


We accept responsibility for death, injury or illness caused by the negligence of our employees whilst acting within the scope of or in the course of their employment. Please note however that we will not be liable for any injury, illness or death or consequent losses suffered by you or any member of your party where such injury, illness or death was not caused by lack of reasonable care or skill on our part. We will only pay you such damages as are applicable under English law.

In particular Cabmania® will not be liable to you for any loss caused by any failure of our server, Internet problems, the crashing of our web site or any similar reason where such failure is occasioned by any cause beyond Cabmania®’s reasonable control, including war, insurrection, fire, flood, earthquake, strikes, lock-outs, or similar cause.

Save as provided above, we accept no liability arising out of the performance of the service, which is at all times the responsibility of the taxi driver or taxi company concerned.

In any event, save for liability in respect of death, injury or illness, the amount of our liability to you shall be limited to the cost of the journey or £100, whichever is higher.

The information contained in this website is provided by Cabmania® and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Every effort is made to keep the website up and running smoothly. However, Cabmania® takes no responsibility for, and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any services, information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Copyright and Reproduction

Unless otherwise stated, all of the contents of this website are copyright of Cabmania®. No part or parts of this website may be copied or incorporated into any other website, database, publication or other work in any form whatsoever.

Online Privacy (Data Protection) Policy

Cabmania® is committed to ensuring the best standards of practice in all its activities. For the purposes of the Data Protection Act 1998 we are a data controller. In order to provide our market place service we need to collect certain personal data from you some of which will be shared with the taxi driver, Taxi or minicab Company. We will provide only the personally identifiable information necessary to ensure the successful fulfilment of your travel arrangements.

Drivers are required to agree that the personal information we provide them about a customer is sent to the driver for the purpose of that ride only and for no other purpose and drivers must agree that they will not use such information for any other purpose and if requested by you, the customer, they will delete such information from their e-mail in-box, mobile telephone memory or text message storage facility as appropriate.

You agree that the personal information we provide you about a driver is sent to you for the purpose of that ride only and for no other purpose and you agree that you will not use such information for any other purpose and if requested by the driver you will delete such information from your e-mail in-box, mobile telephone memory or text message storage facility.

Cabmania® may retain an electronic database of users of the website but (save as mentioned in the preceding paragraph) will not give this information (whether in electronic or any other form) to any third party except with your prior written consent.

You may request details of your personal information held by Cabmania® under the Data Protection Act 1998 and we are committed to correcting any incomplete or inaccurate data held by us on request. If you would like a copy of the information held on you please write to us. A small fee will be payable.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Our website may contain links to other websites. However, once you have used these links, you should note that we do not have any control over those other website/s. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. You should exercise caution and look at the privacy statement applicable to the website in question.

E-mail communications

Cabmania® would like to contact you by e-mail at any time in the future with a view to informing you about our services. If you do not wish to receive such e-mails, please notify us by e-mailing us at

Retention of Financial Data

We do not store or intend to store any financial details (credit or debit card numbers) on our system.

Data Security

Cabmania® takes appropriate measures to safeguard the information it holds from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by Cabmania® are allowed access to this data.